Terms and Conditions of Use (Terms of Service) — Astro Vaibhav

The Platform operates solely as a technology-based intermediary marketplace that connects Users with independent Service Providers, including astrologers, pandits, and consultants.

• •We do not employ, appoint, or directly manage any Service Providers
• •We do not control, influence, or guarantee the advice, rituals, or services provided
• •We do not assume any responsibility for the outcomes, accuracy, or effectiveness of services

To use the Platform:

• •You must be at least 18 years of age
• •You must have the legal capacity to enter into a binding agreement under applicable law
• •You must not create or operate multiple accounts for misuse, fraud, or abuse of services

The Platform provides a range of services including but not limited to:

• •Astrology consultations via chat, call, and video
• •Pooja and pandit booking services (online and offline)
• •Spiritual reports, remedies, and informational content
• •Sale of spiritual, religious, or related products

These services may be offered either free of charge or on a paid basis, depending on the specific offering.

All services provided on the Platform are based on belief systems, traditional interpretations, and subjective analysis, and are intended for informational and entertainment purposes only.

We DO NOT GUARANTEE:

• •Marriage outcomes or relationship success
• •Love compatibility or emotional results
• •Financial growth or business success
• •Health recovery or medical improvement
• •Career success or employment outcomes
• •Any specific or guaranteed result of any kind

Any actions or decisions taken by you based on consultations or content are entirely at your own discretion and risk.

The Platform does not provide any professional advice, including but not limited to:

• •Medical diagnosis, treatment, or prescriptions
• •Legal advice or legal representation
• •Financial or investment planning

You are strongly advised to consult qualified professionals before making decisions in such areas.

• •Service Providers are independent individuals acting in their personal capacity
• •The Platform does not verify or guarantee:
  • •Their qualifications or certifications
  • •Their experience or expertise
  • •The accuracy of their predictions or advice
• •Users must exercise their own judgment when engaging with Service Providers

Ratings and reviews are subjective and do NOT guarantee accuracy or quality.

By using the Platform, you agree that:

• •You are solely responsible for your decisions and actions
• •You will not rely exclusively on advice provided on the Platform
• •You will independently verify any important information before acting upon it

• •Service quality depends on network conditions, device performance, and availability
• •We do not guarantee uninterrupted or error-free communication

Refund may be considered in case of:

• •Call disconnection before meaningful interaction
• •Verified technical failure from our system

No refund will be provided in case of:

• •Dissatisfaction with advice
• •Perceived lack of accuracy
• •Personal disagreement with the Service Provider

All offers and promotions:

• •Are limited to one-time use per user/device
• •Are non-transferable and cannot be exchanged for cash
• •Misuse (such as multiple accounts) may result in suspension or termination
• •May be modified, withdrawn, or discontinued at the Company's sole discretion at any time

• •Payments are processed through third-party payment gateways
• •We are not responsible for:
  • •Payment failures
  • •Banking delays or transaction issues

Wallet:

• •Wallet balance is non-transferable
• •Wallet balance is non-withdrawable, except where required by applicable law

Services:

No refund will be provided after:

• •The service has started
• •The report has been generated

Refund may only be considered if:

• •There is a verified technical failure
• •The service was not delivered

No refund will be provided for:

• •Incorrect information provided by the user
• •Dissatisfaction or mismatch of expectations

Products:

• •Replacement is allowed only if the product is damaged, within the specified reporting timeline

Online transactions may involve risks such as:

• •Fraudulent activities
• •Hacking or unauthorized access
• •Payment gateway failures

The Company shall not be held liable for such issues beyond its reasonable control.

You agree that you will NOT:

• •Abuse, harass, threaten, or harm others
• •Share illegal, offensive, or harmful content
• •Attempt hacking, fraud, or misuse of the Platform
• •Conduct payments outside the Platform
• •Share sensitive personal or financial information improperly

Users and Service Providers are strictly prohibited from:

• •Sharing personal contact details for transactions
• •Conducting any transactions outside the Platform

Violation of this policy may result in permanent suspension or banning of the account.

The Platform strictly prohibits:

• •Black magic or vashikaran claims
• •Illegal rituals or practices
• •Fraudulent or misleading spiritual services

We reserve the right to suspend or terminate accounts:

• •Without prior notice
• •In cases of misuse, fraud, or violation of policies

All decisions made by the Company in this regard shall be final and binding.

We do not guarantee:

• •Continuous uptime of the Platform
• •Error-free or uninterrupted services
• •Availability of services in all regions or locations

All services are based on:

• •Personal beliefs
• •Traditional practices
• •Individual interpretations

Results and experiences may vary significantly between users.

By using the Platform, you consent to receive communications via:

• •SMS
• •WhatsApp
• •Phone calls
• •Email

Your data may be used for:

• •Analytics and performance tracking
• •Personalization of services
• •Marketing and promotional activities

We may access user accounts when necessary for:

• •Customer support
• •Quality assurance
• •Dispute resolution

Calls and chats may be:

• •Recorded
• •Stored

These may be used for:

• •Quality improvement
• •Dispute resolution
• •Fraud detection and prevention

The Company’s maximum liability shall be limited to ₹500 OR the amount paid for the specific service (whichever is lower).

We shall not be liable for:

• •Indirect or consequential damages
• •Loss of profits or opportunities
• •Emotional or psychological distress

You agree to indemnify and protect the Company from:

• •Claims or legal actions
• •Financial damages or losses
• •Misuse of services by you

All content available on the Platform is owned by or licensed to the Company.

You are strictly prohibited from:

• •Copying or reproducing content
• •Reselling or redistributing content
• •Scraping or extracting data

You are strictly prohibited from using Platform data to:

• •Train artificial intelligence models
• •Create datasets or machine learning systems

The Company shall not be held liable for delays or failures caused by:

• •Natural disasters
• •Server or infrastructure outages
• •Government actions or restrictions

Before initiating any legal action, you must first contact our support team for resolution.

If unresolved:

• •Disputes shall be resolved through arbitration under Indian law
• •Location: 1031, 10th floor, Tricity Trade Tower, Zirakpur-Patiala Highway, Zirakpur, Punjab, 140603

These Terms shall be governed and interpreted in accordance with the laws of India.