Privacy Policy — Astro Vaibhav

We take the confidentiality of your identity, personal details, birth details, and astrology-related outputs very seriously.

• •We do not sell or rent your personal data
• •We use your data only for providing services, support, security, and compliance
• •We strive to protect your data using industry-standard safeguards

However, no system is completely secure, and users acknowledge this inherent risk.

A. Registration & Profile Data

• •Name, gender (optional), profile photo
• •Date/time/place of birth
• •Phone number, email
• •Language preferences

B. Astrology Inputs

• •Birth details and inputs required for horoscope and predictions

C. Consultation Data

• •Chat messages, call metadata
• •Session duration, timestamps
• •Call recordings (where permitted by law)

D. Device & Usage Data

• •Device ID, OS version
• •App activity (logins, bookings, clicks, session duration)

E. Location Data

• •Approximate (IP-based)
• •Precise (only with permission)

F. Cookies & Tracking

• •Cookies, pixels, SDKs
• •User behavior and preferences

G. Payment Information

• •Transaction IDs, payment status
• •No storage of full card/bank details

H. Support Data

• •Information shared via customer support channels

We use your data for:

• •Providing astrology services and consultations
• •Personalization and recommendations
• •Customer support and dispute resolution
• •Fraud detection and platform security
• •Analytics, research, and product improvement
• •Marketing, promotions, and user engagement (where permitted)
• •Legal compliance

Under applicable laws (including Digital Personal Data Protection Act, 2023), you have the right to:

• •Access your personal data
• •Request correction of inaccurate data
• •Request deletion of your data
• •Withdraw consent for data processing
• •Object to direct marketing communications
• •File complaints with a data protection authority

To exercise your rights, contact: support@astrovaibhav.com

By using the Platform, you provide your consent for:

• •Collection and processing of your data
• •Sharing data as described in this policy

You may withdraw consent at any time by contacting us.

However, withdrawal may limit or disable access to certain services.

We do not sell your data. We may share limited data:

A. Service Providers

• •Astrologers/pandits receive only relevant consultation data

B. Third-Party Vendors

Including:

• •Cloud hosting providers
• •Analytics tools
• •Notification services

C. Payment Gateways

• •For processing transactions securely

D. Marketing & Advertising

• •Ad networks and analytics partners (for personalization and ads)

E. Legal Requirements

• •Courts, law enforcement, government authorities

F. Business Transfers

• •In case of merger, acquisition, or restructuring

Your data may be stored or processed outside India through trusted third-party providers.

We ensure such transfers comply with applicable data protection laws and safeguards.

We use cookies and similar technologies for:

• •User authentication
• •Analytics and performance
• •Personalization
• •Advertising and marketing

You can disable cookies via browser settings, but some features may not function properly.

• •Payments are processed via secure third-party gateways
• •We do not store sensitive card/bank details
• •Tokenization and encryption may be used

We retain data only as long as necessary for:

• •Service delivery
• •Legal compliance
• •Fraud prevention
• •Dispute resolution

Data may be anonymized for analytics after retention period.

In case of a data breach:

• •We will take immediate corrective action
• •Notify affected users where required by law
• •Cooperate with authorities

You may:

• •Update your profile in-app
• •Request deletion via email

We may retain certain data if required by law or for fraud prevention.

• •Platform is intended for users 18 years and above
• •We do not knowingly collect data from children
• •If detected, such data will be deleted

We are not responsible for privacy practices of third-party websites linked on our Platform.

You may receive:

• •SMS, WhatsApp, email, calls
• •Transactional and promotional messages

You can opt out of marketing communications, but essential service messages may continue.

We implement:

• •Encryption and secure storage
• •Access controls
• •Monitoring and audits

However, no system is 100% secure.

We do not use fully automated systems that make legally significant decisions without human involvement.

We are not liable for:

• •Unauthorized access beyond our control
• •Third-party breaches
• •User negligence

For complaints or queries:

• •Grievance Officer: Ajay Kumar
• •Email: support@astrovaibhav.com
• •Company: VedicVaibhav.com Private Limited
• •Address: 1031, 10th floor, Tricity Trade Tower, Zirakpur-Patiala Highway, Zirakpur, Punjab, 140603

We aim to respond within reasonable time as per law.

We may update this policy from time to time.

Continued use of the Platform implies acceptance of updated terms.

• •Governed by laws of India
• •Disputes subject to New Delhi jurisdiction
• •Arbitration as per Indian Arbitration Act